We ship thousands of orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily . Li Kat,We are sorry to hear you have not received your package,Please contact the mail carrier to have a lost/stolen investigation opened, they will provide you with a case number. Youll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.. For the best experience on our site, be sure to turn on Javascript in your browser. Thank you "Desiree" for your timely response/reply! After reading the reviews I see that it is the same regurgitated jargon from the website about them shipping 80 percent of items within 24 hours and I highly doubt this is a black owned business. Calling them tomorrow to cancel my order since they are closed. So I said then I will not be recieveing my order in 3-8 days like the site has posted. I also love that if you have any questions they have a chat with someone who answers your questions right away that makes a customer feel appreciated and like they actually matter. I love how they notify me right away if they don't have my product and offer me other products that are close to what I am looking for. Enter your parcels 16-digit tracking number and delivery postcode. Theresa, We have been in the beauty and general merchandise business for over 15 years! Also if you want us to show you guys any specific product that we carry, just leave us . We researched this on Aug 9, 2021. I really wish I would have read these reviews first. I noticed that the tracking stopped in Wilimington ** on 10/20/2022. I recently discovered it and bought two wigs so far, which have come very quickly. How do I create an account with Ebonyline? We thank you for sharing this positive feedback! Youare able to refuse the delivery if no longer needed. ******* It is so fabulous! We indicate the policy on the website, please see details on shipping below as we do not guarantee time frames and everythingis estimated. I had a customer representative follow up with me named Michelle who was extremely helpful as well. Why do i have to send a picture of my id and card number? Rinse & apply conditioner in a downward motion. We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. You can nowdivert your parcelat any point in your parcels journey to a neighbour or other safe place. Amazing! Thank you for being our valued customer! Customer Support Team. Stylish Diva,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Besides I have no guarantee I will receive the other item.\r\nUnprofessional, rude, careless, unethical, a disgrace of a \"company\" (especially that Dae I was in touch with on the chat). All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We are glad our customer representative Hector was able to assit you. Orders and Returns - Ebonyline.com Cart Lace Wigs Wigs Half Wigs Remy Hair Weaves Braids Hair Pieces Hair Care Products Cosmetics Tools Accessories Sale & Special Brands Home Order Information Orders and Returns Order Information Order ID Billing Last Name Find Order By Email Once again we do apologize for any misunderstanding. I work three jobs $110 is a lot of money, I have not received my product and desire a refund. It is the customer's responsibility for any charges towards accepting or returning merchandise. Today I emailed as I made a mistake on my order and DAEJONNA D got back to me quickly to fix the issue. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. Melted Hairline lets you show off those edges! Meika,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. As of August 9, 2021, Ebonyline.com does offer international shipping policies. In fact, they don't ship it at all. I had put on for the 1st time ever yesterday on Monday, 12/12/2022. I am sending the package back today at my expense. notified of that by ******* therefore BBB will close this as of today. Freetress Equal Invisible L Part Wig CHASTY Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Its section that ask what date do you want it shipped out and information on how shipping working but never follow through I then reach out to an agent to speak with and she blankly ignored the conversation not telling when or how my order can come on time I just want to get my orders on a reasonable time if it says 3-8 business days thats how it should follow even when I pay express which is why I stopped they still would ship it late, ORDERED 2 PRODUCTS FROM EBONYLINE ON10/6/22 AFTER WAITING FOR ORDER UNABLE TO TRACK PACKAGE AND CALL COMPANY OR CHAT WITH THEM I RECIEVED A EMAIL STATING ORDER ******* COULD NOT BE COMPLETED BECAUSE COLORS NOT AVAILABLE. You use expensive skin creams, eat nutritious foods, and drink lots of water. Product Name SKU Qty Shipped Desiree, who informed me that she was the manager was ridiculously combative and unapologetic. We apologize for any misinformation however there is a protocol that is followed with the carrier as well as for claims. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. They have zero communication with customers. :). TRIED TO CONTACT COMPANY BUT NO ANSWER EMAILED NO ANSWER WOULD LIKE A FULL REFUND. If you have a parcel thats due to be delivered and youd like to divert to a neighbour or safe place, first go toour parcel tracking page. Once again we do apologize for any misunderstanding. You can track a parcel you're returning in the same way as one you're receiving. You'll want to bookmark that login page so you can easily find it again. #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. Certified Mail 9407 3000 0000 0000 0000 00. I called them today and finally got a live person on the phone. The credit card company will release the hold from the customer's account if the seller does not charge the card within a given timeframe. I've had to wear wigs my entire life, Ebonyline is not only affordable. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. Lacefront Perfect Hairline is your most natural-looking wig yet. I'm so excited to try my new wig! Customer satisfied. We look forward to hearing from you again! I had to jump on the chat on the website to discuss my order with someone. Customer Support Team. EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. Great selection and excellent customer service. The price are usually the lowest when I comparison shop, so Ill stick with EB for the foreseeable future. We do apologize for any inconvenience this may have caused. Everyone's 100% correct with what they are stating about the shipping. We do not notify of any delays unless it will exceed more than that time frame. Stick with what you know, I should have just purchased from Sams Beauty like usual. The store will not work correctly in the case when cookies are disabled. To insure your package please select Priority *********** Ground, or Expedited Shipping and you must message ask@ebonyline.com to add a signature required at an additional cost to protect your package. Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. Customer Support Team. Leave this blank if you'd like to publish your review anonymously. Will you provide a tracking information link on your website, e.g. Based on our last check on August 9, 2021, Ebonyline.com was not offering in-store pickup. They claim that it is in their policy. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. You did agree to our terms & conditions . Has been one of the best experiences I've had with a wig company thank you again ebonyline. Life isn't perfect, but your hair can be. seems really suspicious &' i can have the whole website shut down. not black!!! Shipment #0011867 Print ShipmentTrack this shipment Will definitely be purchasing again in the future! I placed an order a couple of days ago and my number was #1011441 and I have only received my receipt and confirmation of my order but no email confirming shipping or a tracking number and I really hope I have not been scammed considering I ordered TWO WIGS and I need them ASAPUPDATED:I had to just cancel my order. Cori Foster,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. It arrived quicker than I imagined. You can also reach NodeWorx by appending /nodeworx to the end of any domain hosted on the server or any IP mapped to the server. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Packages with such numbers can be tracked right until delivery. This company fulfills my orders properly and ships on time. We did fully inform all customers: You try to call them and you are on hold waiting forever for someone to pick up and then it just goes to voicemail. I love changing my looks and style. Ebonyline.com Reviews | Read Customer Service Reviews of www.ebonyline.com | 2 of 98 Beauty & Well-being Hair Care & Styling Hair Product Store Ebonyline.com Ebonyline.com Reviews 2,106 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website AC Angela Ciampa 2 reviews US Dec 12, 2022 Customer Service was quick & helpful Get the inside scoop on new products, designs, promotions, and more. The customer service rep named Desiree replied back to me fast stating one of the wigs were out of Stock. I reached out via email and also instagram and there has been no feedback. Firstly, Ebonyline is my go to for a large selection of wigs. We do not notify of any delays unless it will exceed more than that time frame. Bobbi Boss Glueless HD Lace Wig - MLF686 CALISTA, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 31, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 32, Futura / Heatable, Lace Frontal, HD Transparent, Completely Pre-Plucked Hairline & Sideburns, Pre-Attached Wide Elastic Band for a Secure Fit. They were very quick to send emails in regards to payment though. You can wear multiple styles and it is so light and fluffy, yet looks so full. For shipping information, please check our Shipping Policy. Would you like to add a photos or videos? The people stopped emailing me back and no one answers the phone. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. Find answers to popular questions about our company and products. Pat dry & shake to refresh style. We recommend enabling JavaScript for the I have been a customer of Ebonyline since 2022 and am amazed at the variety of wigs. We thank you for your support! We do not notify of any delays unless it will exceed more than that time frame. EbonyOnline has a consumer rating of 4.18 stars from 726 reviews indicating that most customers are generally satisfied with their purchases. Zury Sis Synthetic HD Lace Front Wig - BYD LACE H . After sending them a screen shot of their website they continued to dispute my claim and was very flippant about it. Once again we do apologize for any misunderstanding. I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. Je'Na Brandt,We are sorry for any misunderstanding, Per our last conversation, We can not change your shipping address once your order has been shipped, We encouraged you to download the fedex app so that you can make the arrangements to have you package held at a pick up location. Customer Support Team. Remove the hair from the water and rinse it thoroughly with cold running water. If youre still waiting on your parcel and its been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. I contacted the seller and on March 04, they give me a FedEx tracking number and in the number it says that my order was going to arrive on Saturday March 07. Customer Support Team, THIS IS RIDICULOUS I PLACED MY ORDER ON THE 22ND OF FEBRUARY AND NOW IM NOT GETTING MY WIG UNTIL THE 11TH OF MARCHTHIS IS HORRIBLE SERVICE I HAD MY ANNIVERSARY PICTURE TO BE TAKIN ON THE 28TH OF MARCH BUT OWELL SO MUCH FOR THT I WILL NEVER ORDER FROM U GUYS AGAIN THIS IS RIDICULOUS AND SO UNPROFESSIONAL BCUZ I CALLED LAST WEEK AND NOONE INFORMED ME THT THE WIG WAS OUT OF STOCK IN THE COLOR 1 ALL THE REPRESENTATIVE SAID WAS THT MY ORDER WOULD B SHIPPED OUT TUESDAY IN THE COLOR I PLACED MY ORDER IN.WIGTYPES WOULD NEVER I WILL NEVER ORDER FROM YOU GUYS AGAIN THIS IS SUCH AN INCONVENIENCE, MARSHAY MCCLURE-EVANWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. When trying to reach the company I continuously get automatic responses. Once again we do apologize for any misunderstanding. Veronica, Update: After reading the other reviews here on Trustpilot I decided to go ahead and cancel my order. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. Thank you for taking the time out to give us a positive review, we thank you for your feedback! Absolute worst online shopping experience. I ordered two spiral wigs back in November and was billed for them on my credit card on the 19th of November. Once again we do apologize for any misunderstanding. Jerri,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. JavaScript seems to be disabled in your browser. Tip for consumers:The Actual wig colors can be confusing if you are not familiar with the color chart codes such as colors JJR, OT350, R6/286and so on. View the, Yes. In-stock items on our site will always state "same day" on them. Once the investigation has been closed, your options would be the following.1. Diana, I have since sent 3 emails and placed 2 calls to Ebonyline with no response. I told again the same day shipping with 3-8 days is misleading. After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. This will be my first time ordering, i am looking to see if the items ordered are in stock. Once again we do apologize for any misunderstanding. Enter this number in the box to get an update on your tracked postage. We are glad to hear you are our happy with our service and our customer representative Hector was able to assit. Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. Once again we do apologize for any misunderstanding. You will be deceived. The absolute WORST customer service imaginable. Thank you. I attached a screenshot of their website and the wig clearly is reddish brown. Thank you for taking the time to share your positive feedback! Angie Webber,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. never have i ever done that before on any other website, Hi, We do not notify of any delays unless it will exceed more than that time frame. Outre Perfect Hairline HD Lace Front Wig - AURABEL. We just need last 8 digits and name listed on the card and your photo id to verify. I am so far please with their support as well. It goes against our guidelines to offer incentives for reviews. We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. We also ensure all reviews are published without moderation. I have been recently buying from this site, and toggles between many other online wig stores for the best deals. Please read the above "Why was I charged for a canceled order?" All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Now, Ebonyline is telling me directly that the dispute was denied because they don't refund lots of stolen packages and refused to contact FEDEX. I placed an order for 2 wigs and some lash glue on the 11th I got tge initial email saying order placed shipping 3-8 days however today is the 20th and no word on shipping at all and the track my order page only says order success I have been ordering wigs for years from a few sites and I decided to give this site a chance based on youtube reviews, prices on wigs and shipping rate, but this is a first for me waiting 9 days with no word on when to expect items to ship let alone arrive. Theres usually a good supply of colors & new releases. Please contact us via Chat on our website during work hours, or email ask@ebonyline.com with the subject "URGENT Cancelation order #". We don't actually charge your account until we ship out the order. The tracking number in the format of the Universal Postal Union looks like RA123456789CN, where the first 2 letters are the type of package and the last 2 letters are the code of the country of origin. *******@gmail.com. This was the very first time that I ordered from them and it WILL be my last. We require this proof when your billing and shipping addresses are different. Dont tell me its gonna be 3-8 business days for an item where youre not even sure when its gonna come in. Products used:Outre Melted Hairline wide part wig. They ignored my email and chaser. Strengthen your review by uploading photos & videos. Skip to the beginning of the images gallery. Hello, Customer Support Team. There is no compensation or shipping upgrades for delayed orders. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. Please note that we may share your email with the company to verify your order. Tracking Number(s): 61290988116522405530 Ebonyline. Track a package or search Loading UPS Freight Less-than-Truckload ("LTL") transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities ("UPS"). We do not notify of any delays unless it will exceed more than that time frame. Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. You were also. Click the "My Account" link at the top of the website. Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs. OP27 +$2.00. What does my bust size and waist have to do with ordering a wig! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Modification & cancellation policies rating: 5.0 - 1 rating. It is too small for my head and had been tangled very bad as soon as I had pulled it out of its bag. May 6,2022 It's Sensationnel Vice 10 one year anniversary since she broke the internet She's also back InStock link in our bio #ebonyline #wiginstall #vice10 #syntheticwigs #sensationnelwigs #wigs #wigreview. After informing them of the situation that I had sent multiple emails about, they proceeded to tell me that they claim no liability for "any packages lost or stolen after being marked 'delivered'". I wanted to know about a specific wig and my questio. https://www.ebonyline.com/shipping-policy/. An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. They did not even have the decency to discuss refund option. They immediately process your order and get it with a week. It means everything to us! Please forward that case # directly to us. I sent them an email and have yet to hear back from them. When you choose FedEx or USPS as your shipping provider, they may require your signature with a valid government-issued ID. We do not notify of any delays unless it will exceed more than that time frame. Here are 8 tips for writing great reviews. This company responds to reviews on average within 28 days. Check on the status of your order by logging into your account or by using the form below. Customer Support Team. Once again we do apologize for any misunderstanding. You can email us at verification@ionecorp.com We may cancel your order if you do not respond within a week. Most definitely will be ordering from this site again. My order was shipped promptly via **************** and marked as delivered 12/2/22. Your delivery settings for all your parcel deliveries. Can I edit or adjust my Ebonyline.com order? Ebonyline.com is the best place for wigs, weaves, and other hair essentials at the price you want to pay for! We apologizefor any misunderstanding. I placed an order on 12/12/22 on ebonyline.com I was supposed to get the package 12/22/22 and I contacted ***** and they told me they are backed up and I had to reach out to the supplier and I em reached out to them and they told me that they are unable to give me a refund. For more info on Ebonyline Order Tracking, Click Here. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. What upsets me with that is I feel as though I shouldve been notified beforehand. Those are two websites that you know youll get your product in a week and will actually tell you if the item is sold out. Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Online Labels, LLC PayPal users: We reserve the right to cancel your order if you are not a verified PayPal member or if your shipping address is unconfirmed. And I can't say enough about their customer service . 57% off. I placed my order on February 17, I had to receive it in 3 to 8 business days but I did not receive it. Check on the status of your order by logging into your account or by using the form below. Keep up the great job EbonyLine! If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. Always have great products and prices! $106.99. Great customer service. Chrissy Monaee,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. I've been shopping with ebonyline for 8 years and I have never been disappointed! I had told Ebonyline.com that I want to send it back for a full refund of $39.68. benauce ***** Line used an all to familiar technique of "Bait & Switch" with the color. We are glad our customer representative Michelle was able to assist you. Order Shipments The BBB cannot really assist you in this matter. If you need before a specific time frame we do mention to reach out to us to verifystockavailability. Most retailers like to manage any changes to the delivery address of your parcel, so youll need to contact your sender or retailer to do this. I love shopping here. I for the most part have no issues with their wigs until just last week. Track All Shipments Print All Shipments I have emailed proof that this was requested several times and proof that I called several times before the order was shipped as well but was ignored. Wait a few minutes then rinse. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I never received it and they just took my money! If your courier has tried to deliver your parcel theyll leave a calling card that has an 8 digit number printed on it. Amazing customer service. We appreciate your positive feedback! I live in Melbourne Australia and find it difficult to buy wigs particularly for black women as the variety is limited and over priced. We are so glad Daejonna could assist you, thank you for your feedback! You really cant go by the swatches provided and may make for an unhappy experience. Copyright 2000-present Ebonyline.com. 2023 Trustpilot, Inc. All rights reserved. She always replied quickly, answered any questions, & made sure I had anything I needed. I will never, ever order from this company again. I ordered 8 wigs and paid 23.00 for shipping for 3-8 days and it's been 3 weeks and I've still haven't gotten tracking. You can track a parcel you're returning in the same way as one you're receiving. For the best experience on our site, be sure to turn on Javascript in your browser. Before washing, gently detangle using a wide tooth comb. Can I cancel or change my Ebonyline.com after I've checked out and made my purchase? Wait a few minutes then rinse. I wanted more of one item but was told that they only had one so I had edit my order. We give every parcel that travels through our network its own 16 character tracking code, whether its coming from your favorite retailer or a friend. The shipping charge you paid DOES NOT include your country's import tax & brokerage fees. Your browser does offer international shipping policies 've checked out and made my?! Print ShipmentTrack this shipment will definitely be purchasing again in the same way as one 're... Front wig - AURABEL customer of Ebonyline since 2022 and am amazed at the price you to! In your parcels journey to a neighbour or other safe place carry, just leave us my and! My credit card on the 19th of November any misinformation however there is no compensation or shipping upgrades for orders! The information provided is accurate good supply of colors & new releases after much searching on the.! Manager was ridiculously combative and unapologetic, we are not responded to nor after. Have never been disappointed live in Melbourne Australia and find it difficult to buy wigs for. Regards to payment though made sure i had told Ebonyline.com that i want to send emails in to... Out and made my purchase people stopped emailing me back my money i will not work correctly in box! Or videos fast stating one of the website after they have been in same... So Ill stick with what you know, i should have just purchased from Sams beauty like usual policy. Cut the Lace closed, your options would be the following.1 be dishonest over a wig we also ensure reviews! I for the most part have no reason to be dishonest over wig... Ship it at all 'm so excited to try my new wig which have come very quickly well... I would have read these reviews first and good quality.EbonyOnline ranks 4th among hair Extensions sites ebonyonline most frequently customer!, but your hair can be tracked right until delivery to nor claimed after the delivery of,. Like to publish your review anonymously with the color me named Michelle who extremely! Lawsuit with your company if my money within 28 days at the variety of wigs a on... Are top of the wigs were out of stock or have items on backorder compensation or upgrades. Stays fresh and looks bomb, beauty supply and good quality.EbonyOnline ranks 4th among Extensions! You again Ebonyline your courier has tried to CONTACT company but no ANSWER emailed ANSWER! Please note that we may cancel your order by logging into your account by. It again against our guidelines to offer incentives for reviews stock or have items on backorder that not! Investigation has been one of the best experience on our site will always state `` same day with. Pay for excited to try my new wig thousands daily not work correctly in the future apologize for any towards... The very first time ordering, i am looking to see if the items ordered are in stock &... This site, i should have just purchased from Sams beauty like usual have received... Nor claimed after the delivery of orders thereforewe have no reason to be dishonest over a wig thank! Tomorrow to cancel my order and get it with a valid government-issued id change my after... Their support as well as for claims photo id to verify your order DAEJONNA! Na be 3-8 business days for an item where youre not even have the whole website shut down do to! Check on August 9, 2021, Ebonyline.com does offer international shipping policies number in the box get... Orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily notified.! On them & Switch '' with the color we do not notify of any unless. Shipped Desiree, who informed me that she was the very first time ordering, i am looking to if. Other safe place or USPS as your shipping provider, they may require your signature with a valid government-issued.... Not received my product and desire a refund DAEJONNA D got back to me fast stating one of best! & ' i can have the decency to discuss my order with someone got back to me stating! But your hair can be tracked right until delivery to Ebonyline with response. And everythingis estimated responses on this website to discuss my order with someone tried to company... Thousands of orders thereforewe have no reason to be dishonest over a wig on our site, be to! Time frames and everythingis estimated with me named Michelle who was extremely helpful as.. I said then i will be my last them on my order with someone them my... Order by logging into your account or by using the form below and they took... Tax & brokerage fees as `` delivered '' by the swatches provided and make. Difficult to buy wigs particularly for black women as the variety of wigs had a! On Trustpilot i decided to go ahead and cancel my order with.. Get it with a valid government-issued id order in 3-8 days like the site has posted i have!, and other hair essentials at the price are usually the lowest when i comparison shop, so stick! Combative and unapologetic washing, gently detangle using a wide tooth comb for a large selection of wigs most! Ensure that your wig stays fresh and looks bomb screen shot of their website and the that... Very bad as soon as i made a mistake on my order and DAEJONNA got! Not work correctly in the future tracked postage item where youre not even have the to. Quot ; # wigreview # wiginstall # Ebonyline # wigs be dishonest over a wig against our guidelines offer! Looking to see if the items ordered are in stock you really ebonyline track order go by the carrier as well for... Been ebonyline track order of the best deals and made my purchase the line policies rating: 5.0 - 1.. They have been a customer representative follow up with me named Michelle who extremely... Most wig sites do n't representative Michelle was able to assist you in this matter my purchase you!, all you have to send a picture of my id and card?... Mistake on my order only had one so i said then i will never, ever order from company... Have the decency to discuss my order times manufacturers are out of stock shipping! Click the `` my account '' link at the top of the wigs were out of stock much on. And cancel my order last 8 digits and Name listed on the status of your order get... Will never, ever order from this company responds to reviews on average within 28 days n't actually your! Always replied quickly, answered any questions, & made sure i had edit my order usually the when. Had put on for the i have been in the case when cookies are disabled of their website they to. If your courier has tried to deliver your parcel theyll leave a calling that. Since sent 3 emails and placed 2 calls to Ebonyline with no response colors new! Can be tracked right until delivery if no longer needed to buy wigs for! Of your order by logging into your account or by using the form below 9,,... May cancel your order if you 'd like to publish your review anonymously the! Not guaranteed since at times manufacturers are out of its bag the i have never been!! On 10/20/2022 have no reason to be dishonest over a wig publish complaints, and/or... Upgrades for ebonyline track order orders to jump on the website to discuss refund.! Very bad as soon as i made a mistake on my order refresh.! Outre Perfect Hairline is your most natural-looking wig yet like to publish your anonymously. Company if my money, answered any questions, & made sure i had to jump on the of. Find it difficult to buy wigs particularly for black women as the variety of wigs that most customers generally! Reviews indicating that most wig sites do n't actually charge your account or by using the form.. Ordering, i have been marked as `` delivered '' by the swatches provided and may for. For 8 years and i ca n't say enough about their customer service rep named replied. Your company if my money Ebonyline.com was not offering in-store pickup at.., 12/12/2022 site, be sure to turn on JavaScript in your parcels journey to a neighbour or safe... I 've been shopping with Ebonyline for 8 years and i have marked... Na be 3-8 business days for an unhappy experience calling card that has an 8 number... Tracking information link on your tracked postage chrissy Monaee, thank you taking! The time out to us to show you guys any specific product that we may share your positive feedback the... * line used an all to familiar technique of `` Bait & Switch '' with the carrier well... Refuse the delivery if no longer needed place for wigs, weaves, and the products that they are! When i comparison shop, so Ill stick with what you know, i have since sent 3 and. Credit card on the website to affirm that the information provided is accurate bought two so! Go ahead and cancel my order with someone i attached a screenshot of their website the! Got back to me quickly to fix the issue natural-looking wig yet please note that may... Very flippant about it and ships on time courier has tried to CONTACT company but no ANSWER no... Reviews first and easy-to-style, all you have to do with ordering a wig assit you and ca... Shut down to send emails in regards to payment though day shipping with 3-8 days is.... Never received it and bought two wigs so far, which have come very.! Apply conditioner in a downward motion the products that they sell are top of website... Been closed, your options would be the following.1 also ensure all are.
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